Ask ChatGPT, Perplexity, Gemini and Claude the questions your customers ask. See whether they name your brand, cite your site and put you ahead of your competitors, then fix what holds you back.
The visibility score of every run of this project.
Start with one brand
A project holds your brand, up to five competitors and the prompts to ask. Each run asks every prompt of every engine you choose and keeps the result, so the next run shows the trend.
How it works
Four steps, a few minutes, and a result you can repeat every month.
1
Describe your brand
Your name, your domain, up to five competitors and what you sell. Aliases catch the other ways people write your name.
2
Pick the prompts
Up to 25 questions your customers ask, or ten suggested from your market. Most should not name you: that is where people discover options.
3
Ask four engines
Each prompt goes to ChatGPT, Perplexity, Gemini and Claude through their official APIs with web search on. You watch every answer arrive.
4
Fix and measure again
Fixes link to the audit checks that verify them. Run the same prompts next month and the trend shows what moved.
Sample report
Brightdesk, a fictional help desk brand
Four prompts asked of four engines. The brands, sites and answers are made up for this example and run through the same analysis as your report.
Five monthly runs
31 to 59
Visibility score
59/ 100
Moderate
+12 since the last run16 answers from 4 engines, Oct 1, 2026
Named in69%of the answers, 58% when the prompt does not name you
Site cited in38%of the answers
Named first in31%of the answers
Average position#2.1among the brands named
Tone of the mentions6 positive4 neutral1 negativeA word-list heuristic around your name, read the excerpts.
By engine
ChatGPT
gpt-6-luna
69
Named3 of 4
Site cited3 of 4
Average position #2
Perplexity
sonar
57
Named3 of 4
Site cited0 of 4
Average position #2.7
Gemini
gemini-3.5-flash-lite
21
Named1 of 4
Site cited0 of 4
Average position #1
Claude
claude-haiku-5-5
90
Named4 of 4
Site cited3 of 4
Average position #2
Share of voice
Of every answer that names a tracked brand, the part that names each one.
Helpnest32%named in 12, cited in 3
Ticketwise29%named in 11, cited in 3
Supportly21%named in 8, cited in 3
BrightdeskYou18%named in 7, cited in 6
Sources the engines cite
The sites behind the answers. Being covered on them is how a brand gets named.
Site
Owner
Answers
reviewgrid.example
Third party
8
brightdesk.example
You
6
saasradar.example
Third party
5
teamtools.example
Third party
4
helpnest.example
Helpnest
3
supportly.example
Supportly
3
ticketwise.example
Ticketwise
3
community.example
Third party
2
Prompt by prompt
Whether each engine named you, in which position among the brands it named, and whether it cited your site.
Prompt
ChatGPT
Perplexity
Gemini
Claude
What is the best help desk software for a small team?
Named #2Cited
Named #4
Not named
Named #1Cited
What are the best alternatives to Supportly?
Named #3Cited
Named #3
Not named
Named #3
Which help desk has the best free plan?
Not named
Not named
Not named
Named #3Cited
Is Brightdesk a good help desk?
Named #1Cited
Named #1
Named #1
Named #1Cited
Opportunities
Prompts where an engine named a competitor and not you. The sources it cited are where to be mentioned.
Which help desk has the best free plan?
ChatGPT, Perplexity, Gemini named Supportly, Ticketwise, Helpnest
What to change on your site, with the audit checks that verify each change.
1
Publish answers to the prompts your competitors win
High impact
3 prompts named a competitor and not you, for example "Which help desk has the best free plan?". A page that answers that question directly, with a clear title, a short summary and FAQ structured data, gives the engines something to cite.
Your site was cited in 38% of the answers. An engine cites pages it can fetch. Check that robots.txt allows the search crawlers (OAI-SearchBot, PerplexityBot, Claude-SearchBot, Googlebot) and that your CDN or firewall does not serve them a block page.
The engines name you more often than they cite you. Pages that answer one question near the top, render their text without JavaScript and offer a clean Markdown or llms.txt index are easier to quote and link.
The answers lean on reviewgrid.example, saasradar.example, teamtools.example, community.example. Reviews, comparisons and directory listings on those sites shape what the engines say. Make sure your product is listed there and described accurately.
5
Read the answers that describe you negatively
Low
1 answer used critical words near your name. This is a word-list heuristic, so read the excerpts. If a claim is outdated, correct it on your own pages and on the sources the answer cited.
The answers
What each engine said, with your brand highlighted and competitors underlined.
ChatGPTgpt-6-luna
Prompt: What is the best help desk software for a small team?
Named #2 of 3Your site is source #2Positive toneAlso named: Supportly, Helpnest
… 2. Brightdesk: easy to set up in an afternoon and affordable, with a shared inbox and a simple knowledge base.
3. Helpnest: a free plan for up to three agents, though reporting is limited.
If you want the fastest …
Full answer and 3 sources
For a small team, these help desks are the usual shortlist:
1. Supportly: the most popular option, with strong automation, but pricey once you add agents (reviewgrid.example).
2. Brightdesk: easy to set up in an afternoon and affordable, with a shared inbox and a simple knowledge base.
3. Helpnest: a free plan for up to three agents, though reporting is limited.
If you want the fastest setup, Brightdesk is a great fit. If you need advanced workflows, Supportly is the safer bet.
Prompt: What is the best help desk software for a small team?
Named #4 of 4Positive toneAlso named: Supportly, Ticketwise, Helpnest
… Brightdesk is also mentioned by reviewers as simple and affordable [2].
Full answer and 3 sources
The best help desk software for small teams in 2026 includes Supportly, Helpnest and Ticketwise [1][2]. Supportly leads on automation and integrations [1]. Helpnest is popular with startups thanks to its free tier [2]. Ticketwise is a solid choice for teams that live in email [3]. Brightdesk is also mentioned by reviewers as simple and affordable [2].
Prompt: What is the best help desk software for a small team?
Not namedAlso named: Supportly, Ticketwise, Helpnest
Popular help desk tools for small teams are Supportly, known for automation and a large app marketplace, Helpnest, which has a generous free plan, and Ticketwise, a lightweight option that turns email into tickets. Compare pricing per agent, setup time …
Full answer and 2 sources
Popular help desk tools for small teams are Supportly, known for automation and a large app marketplace, Helpnest, which has a generous free plan, and Ticketwise, a lightweight option that turns email into tickets. Compare pricing per agent, setup time and how good the knowledge base is before you choose.
Prompt: What is the best help desk software for a small team?
Named #1 of 3Your site is source #1Positive toneAlso named: Supportly, Helpnest
… Brightdesk is straightforward and affordable, with a shared inbox, live chat and a knowledge base that a team can set up in a day.
Supportly is the most complete, but its pricing climbs quickly as you add …
Full answer and 3 sources
A few good options for a small team:
Brightdesk is straightforward and affordable, with a shared inbox, live chat and a knowledge base that a team can set up in a day.
Supportly is the most complete, but its pricing climbs quickly as you add agents.
Helpnest has a free plan that works for very small teams, with limited reporting.
For most small teams I would start with Brightdesk or Helpnest and move to Supportly only if you need its automation.
Prompt: What are the best alternatives to Supportly?
Named #3 of 3Your site is source #1Positive toneAlso named: Supportly, Ticketwise, Helpnest
… - Brightdesk: an intuitive inbox with chat and a knowledge base at a lower price (brightdesk.example).
Teams usually switch from Supportly because of …
Full answer and 2 sources
Good alternatives to Supportly:
- Helpnest: cheaper, with a free plan for small teams.
- Ticketwise: email first and simple to run.
- Brightdesk: an intuitive inbox with chat and a knowledge base at a lower price (brightdesk.example).
Teams usually switch from Supportly because of price.
Prompt: What are the best alternatives to Supportly?
Named #3 of 3Neutral toneAlso named: Supportly, Ticketwise, Helpnest
Top Supportly alternatives are Helpnest, Ticketwise and Brightdesk [1]. Helpnest wins on price [1][2], Ticketwise on simplicity [2] and Brightdesk on ease of use, though some reviewers say its integrations are limited [3].
Full answer and 3 sources
Top Supportly alternatives are Helpnest, Ticketwise and Brightdesk [1]. Helpnest wins on price [1][2], Ticketwise on simplicity [2] and Brightdesk on ease of use, though some reviewers say its integrations are limited [3].
Prompt: What are the best alternatives to Supportly?
Named #3 of 3Neutral toneAlso named: Supportly, Ticketwise, Helpnest
The common alternatives to Supportly are Helpnest, Ticketwise and Brightdesk. Helpnest is the cheapest, Ticketwise suits email heavy teams, and Brightdesk is the easiest to set up. Check how each imports your Supportly history before you switch.
Full answer and 2 sources
The common alternatives to Supportly are Helpnest, Ticketwise and Brightdesk. Helpnest is the cheapest, Ticketwise suits email heavy teams, and Brightdesk is the easiest to set up. Check how each imports your Supportly history before you switch.
Not namedAlso named: Supportly, Ticketwise, Helpnest
Helpnest has the most generous free plan: three agents, email and chat (helpnest.example). Ticketwise offers a free plan for one inbox. Supportly has a trial …
Full answer and 2 sources
Helpnest has the most generous free plan: three agents, email and chat (helpnest.example). Ticketwise offers a free plan for one inbox. Supportly has a trial but no free plan.
Not namedAlso named: Supportly, Ticketwise, Helpnest
The best free help desk plans in 2026 are from Helpnest (up to 3 agents) [1] and Ticketwise (one shared inbox) [2]. Supportly only offers a 14 day trial [3].
Full answer and 3 sources
The best free help desk plans in 2026 are from Helpnest (up to 3 agents) [1] and Ticketwise (one shared inbox) [2]. Supportly only offers a 14 day trial [3].
Named #3 of 3Your site is source #2Negative toneAlso named: Ticketwise, Helpnest
… Brightdesk has a free plan for two agents, but it lacks automation and is limited to email.
Full answer and 2 sources
Helpnest has the strongest free plan, with three agents and live chat. Ticketwise is free for one inbox. Brightdesk has a free plan for two agents, but it lacks automation and is limited to email.
… Brightdesk is a good help desk for small and growing teams. Reviewers praise how easy it is to set up and its fair pricing (reviewgrid.example). It is less …
Full answer and 2 sources
Yes. Brightdesk is a good help desk for small and growing teams. Reviewers praise how easy it is to set up and its fair pricing (reviewgrid.example). It is less suited to large teams that need complex routing.
Brightdesk is well regarded by small teams for its simple setup and affordable plans [1]. Some users report that integrations are limited compared with Supportly [2].
Full answer and 2 sources
Brightdesk is well regarded by small teams for its simple setup and affordable plans [1]. Some users report that integrations are limited compared with Supportly [2].
Named #1 of 3Your site is source #1Positive toneAlso named: Supportly, Ticketwise
Brightdesk is a reliable choice if you want a simple help desk: it is quick to set up and reasonably priced. If you need advanced automation or many integrations, Supportly or Ticketwise may fit better.
Full answer and 2 sources
Brightdesk is a reliable choice if you want a simple help desk: it is quick to set up and reasonably priced. If you need advanced automation or many integrations, Supportly or Ticketwise may fit better.
Each answer is what one engine said once, through its official API with web search on, without your location, history or account. Answers vary from run to run and the consumer apps can answer differently. Read the score as a sample to track over time, not a ranking. The tone is a word-list heuristic.
What you get from every run
Beyond a yes or no: the position, the sources and the prompts to win back.
A score you can track
Named, position among the brands named, and cited as a source, combined into one number per run, per engine and per prompt.
Share of voice against competitors
How often each competitor is named and cited next to you, and which of them the engines put first.
The prompts you lose
Every prompt where a competitor is named and you are not, with the sources that answer relied on and a content brief one click away.
The sources behind the answers
The sites the engines cite most for your market, so you know where coverage would change the answer.
Run it on your brand
Sign in with Google or an email link. The free plan includes 8 checks a month, two prompts across all four engines. Pro includes 200.
For each prompt and engine: whether the answer names your brand, in which position among the brands it names, whether it cites your site and at which rank, which competitors it names, and the tone of the sentences that name you. The visibility score combines the first three; the tone is a word-list heuristic and is labelled as one.
Which AI engines do you ask?
ChatGPT through the OpenAI Responses API with web search, Perplexity through its Sonar API, Gemini with Grounding with Google Search, and Claude with its web search tool. Each runs with search on, so the answers reflect what the engines find on the web today.
Will I get the same answer as in the ChatGPT app?
Not always. The apps add your location, your history and their own settings, and every engine varies its answer from one request to the next. The report asks each engine without any of that, which makes runs comparable over time. Treat a run as a sample, and the trend across runs as the signal.
How many prompts can I check?
A check is one prompt asked of one engine. The free plan includes 8 checks a month, enough to ask two prompts of all four engines. Pro includes 200 checks a month and Agency 800. A check whose engine fails is not counted.
How is this different from an SEO audit?
An audit tests whether AI crawlers can read your site. This report tests what the engines then say. Use both: the fixes in the report link to the audit checks, such as AI crawler access, bot fetch parity, llms.txt and Organization structured data.
Do you store the answers?
Yes, in your account, so you can compare runs. Delete a project and its runs and answers are deleted with it.
